Customer Service
Here you will find answers to your questions. If you still cannot find your answer, please do not hesitate to contact us.
Once you have added all your products to the cart, you can start the checkout process by clicking the “CHECKOUT” button. You can also choose to continue shopping on the site and once you’re ready to checkout, click on “CHECKOUT” from the mini shopping cart at the top right of your screen.
If you ever need help while making your purchase, please call us at 1-855-848-9844.
Once you have placed your order, we will ship it according to the option you have chosen. Refer to the table below for Estimated Time of Arrivals.
Canada
| Province/State | Express Shipping | Standard Shipping |
|---|---|---|
| Alberta | 3 – 4 Business Days | 6 – 7 Business Days |
| British Columbia | 3 – 4 Business Days | 6 – 7 Business Days |
| Manitoba | 3 – 4 Business Days | 6 – 7 Business Days |
| New Brunswick | 3 – 4 Business Days | 6 – 7 Business Days |
| Nova Scotia | 3 – 4 Business Days | 6 – 7 Business Days |
| Ontario | 2 – 3 Business Days | 4 – 6 Business Days |
| P.E.I | 3 – 4 Business Days | 6 – 7 Business Days |
| Quebec | 2 – 3 Business Days | 4 – 6 Business Days |
| Saskatchewan | 3 – 4 Business Days | 6 – 7 Business Days |
U.S.A
| State | Express Shipping | Standard Shipping |
|---|---|---|
| Eastern States | 2 – 4 Business Days | 5 – 7 Business Days |
| Western States | 3 – 5 Business Days | 6 – 9 Business Days |
International
| Country | Express Shipping | Standard Shipping |
|---|---|---|
| Australia | 3 – 5 Business Days | 6 – 9 Business Days |
| Hong Kong | 3 – 5 Business Days | 6 – 9 Business Days |
| U.A.E | 3 – 5 Business Days | 6 – 9 Business Days |
| United Kingdom | 3 – 5 Business Days | 6 – 9 Business Days |
| All Other | 4 – 6 Business Days | 7 – 10 Business Days |
Once you place your order has been shipped, you will receive an email from the courier with your tracking number. If you do not receive it, enter your order number and email in the form below and we will provided the latest update.
If the shipment has not been sent out, do not worry. Call us or send us an email and we’ll try and correct it all for you.
If your shipment has been sent out, we will work with you to resolve the issue. However, since the shipping error is not committed by us, we cannot refund the order.
If you see that the package was delivered but you never received your package, check with your neighbors, check around your property, or with any other members of your household.
Due to the small size and value of our shipments, we instruct the courier to never leave packages at the front door. This helps to reduce the chances or lost packages. However, the delivery person can make their own decision and may have been left it in a secure location, if you weren’t around at the time of delivery. If you still can’t locate it, give us a call or send us an email.
A copy of your online order receipt should be included with your package. If you created an account, you can also view it online under ‘My Account’.
No, The shipping will be paid by us.
We only allow exchanges within 10 days upon receiving your order, unless the products arrived damaged.
You will need a return merchandise authorization which you present to Canada Post. Email us for the procedure.
You can cancel any item that has not yet shipped by simply emailing us or giving us a call.
Send us an email or call us. We will make the necessary changes. Please note, this must be done before the shipment is sent out.
All orders are quality checked to ensure nothing is sent damaged. However, due to customs and/or courier handling, items can be damaged.
You must report damaged products within 2 days upon receiving them. Send us an email along with a picture and explanation. We will guide you through the return process.
Yes, you can return your purchase within 10 days upon receiving it, in exchange for another product or store credit which can be used for a future purchase.
Keep in mind, the product must be unworn.
You can redeem them for discounts. Register an account and receive 75 free points without any purchase. Collect 1 point for every $1 spent.
With the points you collect, you may redeem points for a discount on your cart total.
1. All your orders can be found on your ‘My Account’ page.
2. You collect points which can be redeemed for discounts.
3. Receive exclusive deals sent to your email.
All prices are shown in Canadian Dollars. You can also use a real time exchange converter like XE.com to get an up to date currency exchange rate for your country.
After you place your order, you should receive an email with all the details. Please allow 10 minutes after placing an order. Always check you Spam and Junk folders if you don’t see the email in your inbox.
If you created an account with us, you can simply log in and view all your orders and the order status.
After you add your items to your cart, you will have to add your coupon code in the ‘Cart’ page before you proceed to checkout.
We ship worldwide. Simply add your items to your cart and enjoy a stress free checkout.
Leave us a review on our <a href=”https://www.facebook.com/boutiquedeluxe514/”>Facebook Page</a> or send us your review to info@boutiquedeluxe.ca, we will gladly add it to our Sparkling Stories section.
Please call us at 1-855-848-9844 (9am to 9pm EST) and we can help you. Or simply send us an email to info@boutiquedeluxe.ca and we will reply to you as soon as possible.
No. We only sell artificial Indian jewelry. Some products may be micro gold plated.
Your shipment insurance is paid by us. Meaning, if your package is lost or damaged, you don’t have anything to worry about. We will take care of it.
We pay extra attention to online transaction security; personal data, such as the credit card number and customer data, is protected using the SSL (Secure Sockets Layers) encryption technology. You can make sure that you’re accessing a safe, SSL encrypted web page when the URL begins with the “https” letters (Please make sure you see “https://www.boutiquedeluxe.ca/checkout/” when entering credit card information).
NO! We ship directly from Toronto, Ontario. The jewelry is only crafted in India, everything you see on our website is available in our inventory. The packaging and shipping process of your order takes place in-house in Canada.
We ship from Toronto, Ontario, Canada.
Orders are sent out within 2 business days. We have express shipping accounts with DHL and Canada Post. On average, orders are usually delivered within 3-6 business days from the date of purchase (for North American orders).
Yes! However, a minimum order amount must be fulfilled in order to qualify. Minimum amount for Canadian orders is $99, for USA orders its $119, and International orders the minimum amount is $279. All amounts in Canadian Dollars. FREE Shipping is automatically available upon checkout.
